How we support you

General information and enrolment advice

You can expect friendly, courteous and efficient service. Telephones are answered within 30 seconds on most occasions and every is made to answer queries or refer them onto the appropriate department. You will receive general advice on the suitability of courses and an efficient processing of enrolments and refunds. 

Induction

To provide you with the important information about your course, your first lesson will include an induction. This will cover the essential information about your course, as well as key information about the College and centre, additional learning support, emergency procedures and other College policies. 

Hearing and visually impaired students

We offer specialist ICT courses in small classes for students with sensory impairments. Students are supported by appropriately trained staff throughout. The College can also offer support in other classes to students with these disabilities. Documents can be brailled and large print versions of the prospectus are available. Please call us on 020 8460 0020 to discuss your individual needs.

Students with disabilities

Before you enrol, contact the College to talk about your support needs. Contact us on 020 8460 0020. If you are a carer or advocate for a student, you are welcome to speak on their behalf on any issues that may arise. 

If you require wheelchair access to any of the centres, please mention this hen enrolling, so we can make any necessary arrangements. 

Financial support

If you are having difficulty with the associated costs of studying at our College, please conact Georgina Stout on 020 8460 0020. If your income has been means tested, you may not have to pay a fee for a qualification course and discounts are available on other courses. Please also refer to the What to Pay page.

Supporting learning with technology

We are working continuously to provide improved learning facilities in class, and support for students outside the classroom, using the latest technologies.  As a result we are now able to offer students:

• Computers with internet connection, speakers and interactive whiteboards in around half of all classrooms in the main centres
• Demonstration equipment in some specialist rooms e.g. art rooms, sugar craft, jewellery, cookery.
• Computers with free access for students during opening times.
• Free wireless connectivity for students' laptops at Widmore
• A College intranet where tutors can upload resources for students to access via a secure website from home or work at any time.

The vast majority of this investment in facilities has been funded by external funding bids and has not come out of student fees or core funding.

English, Maths and English for Speakers of other Languages (ESOL)

Free classes are available subject to eligibility. All students will take an examination. To find out more contact Pat Johnson on 020 8461 8684.

Student handbook

When you start your course, please pick up a copy of the student handbook. It provides all the information you need to make the most of your time at BAEC.

Customer care

The College aims to offer value for money.

You can expect tutors who:

• Are carefully recruited
• Are qualified to an appropriate level
• have been through an induction programme
• Receive ongoing support
• Offer you a high standard of tuition and associated support

Getting it right

We have tried to ensure the accuracy of the information on this website, but sometimes we get it wrong. Although we will try to deliver the programme as advertised, changes might have to be made. Even with rigorous checking, there may be small differences in the fees for identical courses.