Refunds Policy Terms and Conditions
Cooling off period
If you enrol on a course and pay for it, you are entitled to seven working days during which you may cancel your course enrolment. If you do reconsider your enrolment during this time, you will receive a refund of the money paid for the course(s). If however, the course starts within the seven day cooling off period, your payment for the course indicates that you wish to undertake the course. Therfore, your right to cancel is lost if you choose to withdraw unless this is due to a course being proved to have been mis-sold by the College or to service failure.
For cancellations after the seven day cooling off period
If you cancel your enrolment after the seven day cooling off period, you will not be entitled to a refund unless this is due to service failure.
Request for refunds relating to service failure
Should you request a refund based on a complaint about the quality of service provided by the College, your complaint will be dealt with from the time that your complaint is received by the College Customer Care Team. Please ensure that any complaints are made as soon as possible, in order that we can work together to ensure an appropriate way forward. Your complaint may be either in writing, by telephone or in person to the Customer Care Team. The date of receipt of your claim will be the date from which your complaint is considered to have started. If we substantiate your claim, you will receive a porportional refund of the fees paid. If we do not substantiate your claim, you will not be entitled to a refund. Should you wish to challenge the outcome of such a decision, the appeal process is detailed in the Customer Care Policy, details of which are below.
We regret that we are unable to offer refunds under any other circxumstances. Please note there is usually a minimum £10 administration charge per course for changes to course enrolments.
The College is unable to make refunds for absence due to medical conditions, changes to work commitments or other reasons for not being able to attend the course as a part or a whole.
Re-Scheduled Classes
The College may occasionally have to re-schedule a class due to unforeseen circumstances. Arrangements will be made to suit the majority of the class and availablility of the tutor and suitable accommodation. We regret that if the new arrangement is not convenient to an individual student no refund for the missed session will be due.
In circumstances where classes are cancelled for reasons outside the control of the College (e.g. very bad weather conditions) then every attempt will be made to make up any lost sessions. However, where this is not possible refunds will not be payable but students will be credited to the value of the lost sessions.
Requests for refunds relating to medical problems and general absence
The College is unable to make refunds for absence due to medical conditions, changes to work commitments or other reasons for not being able to attend the course as a part or a whole.
If the College cancels your course and we are unable to provide a suitable alternative, you will be entitled to a full refund of your fees.
Our cancellation
If the College cancels your course and we are unable to provide a suitable alternative, you will be entitled to a full refund of your fees.
Contact details
Should you have any queries regarding the refunds policy, these should be addressed to the Principal.
Complaints
Copies of the College Customer Care Policy are available from the website, on request from the College receptions or by writing to : Bromley Adult Education College, Widmore Centre, Nightingale Lane, Bromley BR1 2SQ.
Getting it right
We try to ensure the total accuracy of the programme, but sometimes we get it wrong. Although we aim to deliver the programme as advertised, changes might have to be made. Even with the most rigorous checking, there may be small differences in the fees for identical courses.
The College reserves the right to cancel, combine or re-schedule courses or to make changes to course details advertised including cost, location, content and tutor.
Please note that it is very important to attend the start of the course as further informaiton and advice normally takes place on the first session. Should you have any concerns about your course once it has started, please discuss these concerns with your tutor as soon as possible.
Bromley Adult Education College reserves the right to refuse admission or to refer students to more appropriate classes, on acdemic grounds if necessary.
Registration
You can now register for your course by paying directly in GBP (Sterling) over the internet, by debit or credit card (Visa, Mastercard and Electron are all accepted). Before enrolling on your chosen course please make sure that you have read the course content and that it covers all the requirements you are looking for.
Health and Safety
- With the exception of Family Learning classes, BAEC does not accommodate children. Students should not attend classes with children or leave them unsupervised in the building. For information about help with childcare, please see nursery information.
- Emergency evacuation drills are held each term at all main centres for the safety of all centre users. Please respond promptly to the fire alarm and follow the instructions given by the members of staff on duty.
- The safety of students and staff is a high priority in our classes. Tutors will advise on the safe use of tools, materials and equipment. If you are unsure about the safe handling of any materials, equipment or tools, please ask your tutor. Look out for wall notices giving specific information in specialist rooms.
- If you use your own electrical equipment, it is your responsibility to ensure it is in good working order, and that it is only used by you.
Examination entry requirements
All fees are correct at the time of going to press.
Examination, accreditation and administration costs are generally included in the course fee. However some are charged in addition and needs to be paid on enrolment or exam registration. Please check the detailos in each course description. All exam/accreditation and administration fees are non-refundable as they are passed onto external examining bodies.
External candidates may be accepted for some subjects only. To enquire, please contact Jane Monaghan (see below)
Remember:
- Examination and assessment fees may be in addition to course fees.
- Examination and assessment fees are non-refundable as they are passed onto external awarding bodies.
- Fees and examination dates for Summer examinations 2012 will be available in January 2012.
- Always check examination dates before booking holidays.
- Written examinations can only be taken at times specified by the Examination or Assessment Boards.
- You will be required to show evidence of your identity before you take any exam, preferably in the form of a passport
Dates and times given for oral examinations are a guide only. Please keep your arrangements flexible.
It is your responsibility to ensure that your entry arrives at the Widmore Centre before the closing date on the entry form. Be warned, substantial late entry fees are charged by the Examination/Assessment Boards. Please note that course fees must be paid in full before the issue of any examination results.
Make sure you understand all appropriate examination requirements. In some cases you may need to produce supervised project work.
If in doubt, please contact Jane Monaghan as soon as possible on 020 8460 0020 or email jane.monaghan@baec.ac.uk
Bromley Adult Education College would not expect you to be studying the same qualification elsewhere.
Copies of the College Customer Care Policy are available from the website, on request from the College receptions or by writing to : Bromley Adult Education College, Widmore Centre, Nightingale Lane, Bromley BR1 2SQ. |
